If you receive the error message "You are not allowed to trade." when you want to trade cryptocurrencies on Coinhako, please check the status of your account verification.
You can check it here: https://www.coinhako.com/wallet/settings/identity_verification/level_1
1. NO, my account has not been verified.
- I have not submitted documents for verification.
No worries! Submit the documents and wait for the support team to verify your account.
- I have submitted the documents and waiting for approval.
No worries! The support team will verify your account soon.
- I have submitted documents and got rejected.
No worries! Re-submit the documents and wait for the support team to re-verify your account.
2. YES, my account has been verified.
- Contact us at email@example.com for further assistance.