This article covers:
Coinhako utilizes Ethereum contracts to secure your funds more effectively, which requires more gas than sending ETH to a regular address.
Your ETH deposit to Coinhako is failed due to out of gas:
Your ETH transaction has been cancelled and it did not reach the receiving address/platform.
Your ETH will be refunded to your sending address/platform.
For more information about Out of gas error, you can visit this page.
Tip 1: Increase the gas limit up to 45000
- I sent ETH from my personal wallet (Nano Ledger S)
Follow the instruction ---> Connect your Nano Ledger > Send Ether / Token page > Please adjust your Gas Limit to 45000.
- I sent ETH from a sending platform
Contact your sending platform to increase the gas limit to 45000.
Tip 2: Hmm, I cannot increase the gas limit
Send your coin to a regular ledger / metamask / myetherwallet address; then
Send your coin to Coinhako from there.