Coinhako Verification Guidelines

Account verifications are crucial in ensuring the continuity of our Bitcoin and Cryptocurrency services for you. 

Help us build a safer and more accountable platform for all our users

In order to continue utilizing our services, we will need you to complete our updated verification process.

All Coinhako services will be disabled on accounts that do not fulfill this requirement, with only the account balances viewable.

*Please note that we only provide services for legal users who are above 18 years of age.

To ease things up for all users, here is a step-by-step walkthrough on how to complete our verification process: 

There are 4 steps:

1. Verify Phone number
2. Verify Identity
3. Complete a Questionnaire
4. Submit Documents

To begin the verification process, click "Start Now".

 1. Verify Phone number

For this step, you will be prompted to enter your country of residence and mobile number. Kindly note that Coinhako currently supports both Singaporean and Vietnamese users.

Step 1: Choose your Country of Residence.

Step 2: Enter your Phone number.

Step 3: Select the 'Next' button.

Step 4: Enter the 6-digit code sent via SMS to your phone number.

Step 5: Select the 'Submit' button.

2. Verify Identity

1) Take a picture of a valid Identity Document 

Simply follow the instructions on the screen and snap a photo of your Identity Card. You will be required to take a picture of both the front and back of your IC.

Please ensure that you are completing this step in a place with good lighting so that all details are visible and clear.

 Note: ** Passports are not supported.

Accepted document types:

Step 1: Choose your Country of Residence.

**Please note that Coinhako currently only supports Singaporean and Vietnamese users.

Step 2: Choose the Identity Card option.

Step 3: Take photos of the front and back of your ID 

Step 4: Automated Facial Recognition (Liveness check)

Get verified in less than 5 minutes!

It’s just like taking a selfie! Please make sure to align your face with the oval on the screen, so that the facial recognition software can detect your face.

Tips for you:

• Hold / Place your camera in front of your face (especially your eyes).
• Look directly at the camera.
• Check the instructions on the screen and move your face fast.

3. Complete a Questionnaire

Step 1: Complete all required questions. 

Step 2: Select the checkbox to guarantee that all provided information is correct.

Step 3: Select the 'Submit Answers' button.

4. Proof of Address Submission

Step 1. Select the option to submit your proof of address

• Myinfo: Recommended for quicker verification time. < em>(Only available for SG residents)
• Manual submission: Please allow 1-2 business days to process.

Step 2: If you choose Myinfo option:

• You will be re-directed to Myinfo website
• Login with your ID number
• Select the 'I agree' button
• You will be re-directed back to Coinhako website
• Select the 'Accept and Continue' button

Step 2: If you choose to submit documents manually:

• Upload your proof of address document.
• Select the 'Submit' button.

Accepted Proof of Address documents :

• Bank Statements - for e-statements, we require them to be submitted in PDF format
• Utility bills or Phone bills
• Tax return statement
• Letters with official government headers

Submission Guidelines

• Submit a full scanned image or photo.
• Your name, address and date MUST be visible in the document.
• The document must be dated less than 3 months ago.
• The document must be shown in full-page view; images showing a part of the document will not be accepted.
• Screenshots will not be accepted.

------------------------------------------------------------------------------------------------------

Verify your account now!

If you require further information, do not hesitate to contact us here or visit our Blog for the latest cryptocurrency updates.