Coinhako Two-factor Authentication (2FA) Reset Instruction

How Do I Reset My 2FA On Coinhako?

If you have started using a different device, want to set up your 2FA on another device or simply wish to reset your 2FA, you may do so in 2 simple steps.

* Please note that withdrawal fiat and crypto will be disabled 24 hours after your 2FA is disabled successfully. 

**2FA disables can only be done on Coinhako.com

Follow the instructions below and you should be able to reset your 2FA on Coinhako successfully.

Step 1

Disable your 2FA with either of the following options:

• If your current 2FA is invalid: Submit a selfie picture
• If your current 2FA is still valid: Input your current 2FA code

Step 2

• Re-enable your 2FA through our 2FA set up

Step 1 

Submit a selfie to reset 2FA

1. Open Coinhako.com and click 'Sign In' at the top-right corner.

2. Fill in your Coinhako Login information.

3. Click 'I want to reset 2FA' when you are prompted to key in your 2FA token.

4. Read the instructions on the pop-up carefully before you submit your selfie picture.

Your selfie picture will need to include the following for us to verify the request and disable your 2FA:

• Your ID document/Passport, to be held up with your left or right hand. This has to be the same ID document/passport you used to verify your account.
• A piece of paper, to be held up with your left or right hand, with "Coinhako Reset 2FA - Submission date" hand-written on it.
• All details must be clearly displayed in the picture so that we can counter check all information and verify your request to disable.
• Do not forget to include your face in the selfie.

This is an example of how your selfie picture should look like:

6. Upload your Selfie Picture either by dragging the document into the 'Choose File' button or by selecting your document after 

7. Select 'Request 2FA Reset' when you are done.

We will promptly disable your 2FA and notify you after receiving the above document.

Input your current 2FA code

1. Login at Coinhako.com by clicking 'Sign In' at the top-right corner.

2. Fill in your Coinhako Login information.

3. On your Dashboard, click on your name in the top right-hand corner.

4. Click on 'Two Factor Auth' in the top right-hand corner.

5. Click on 'Disable 2FA'. 

6. Key in your existing 2FA token and click 'Submit'. 

Step 2:

Re-enable your 2FA

**It is mandatory to have your 2FA enabled with Coinhako, please re-enable your 2FA as soon as possible.

Once your 2FA is disabled, you will need to set up your 2FA on your new device or the device you wish to use.

For instructions on how to perform this setup, kindly refer to this page.

Managed to reset your 2FA?

Start buying and selling crypto now!

Need more information? Try these related articles:

1. 2FA set up
2. What is 2FA? Why do I need it?
3. Have problems with 2FA?
4. Coinhako's User Security Guide
5. Coinhako Verification Guidelines
6. Changing Your Coinhako Email Address

If you require further information, you may contact us here or visit our Blog for the latest updates.