Coinhako Two-factor Authentication (2FA) Reset Instruction

If you had a change of the device, want to set up your 2FA on another device or simply wish to reset your 2FA, you may do so in 2 simple steps.

* Please note that withdrawal fiat and crypto will be disabled 24 hours after your 2FA is disabled successfully. 

**2FA disables can only be done on Coinhako.com

Step 1

Disable your 2FA with either of the following options:

• Submit a selfie picture
• Input your current 2FA code

Step 2

• Re-enable your 2FA through our 2FA set up

Step 1 

Submit a selfie to reset 2FA

1. Login at Coinhako.com by clicking 'Sign In' at the top-right corner.

2. Fill in your Coinhako Login information.

3. Click 'Lost Device?' when you are prompted to key in your 2FA token.

4. Read the instructions on the pop-up carefully before you submit your selfie picture.

Your selfie picture will need to include the following for us to verify the request and disable your 2FA:

• Your ID document/Passport held in your hand. This has to be the document you used to verify your account.
• A piece of paper, held in your hand, with "Coinhako Reset 2FA - Submission date" hand-written on it.
• All details have to be clearly displayed in the picture so that we can counter check all information and verify your request to disable.
• Do not forget to include your face in the selfie.

This is an example of how your selfie picture should look like:

**ID document on the picture has been blurred out for security purposes. Please make sure your ID is clearly displayed and all details are visible.

6. Upload your Selfie Picture either by dragging the document into the 'Choose File' button or by selecting your document after 

7. Select 'Request 2FA Reset' when you are done.

We will promptly disable your 2FA and notify you after receiving the above document.

Input your current 2FA code

1. Login at Coinhako.com by clicking 'Sign In' at the top-right corner.

2. Fill in your Coinhako Login information.

3. On your Dashboard, click on your name in the top right-hand corner.

4. On your Dashboard, click on 'Two Factor Auth' in the top right-hand corner.

5. Click 'Setup 2FA'.

6. Key in your existing 2FA token.

7. Click 'Submit'.

Step 2: Re-enable your 2FA

**It is mandatory to have your 2FA enabled with Coinhako, please re-enable your 2FA as soon as possible.

Once your 2FA is disabled, you will need to set up your 2FA on your new device or the device you wish to use.

For instructions on how to perform this setup, kindly refer to this page.

Figured it out? Start Trading Now!

Or try these related articles:

1. 2FA set up
2. What is 2FA? Why do I need it?
3. Have problems with 2FA?
4. Coinhako's User Security Guide
5. Coinhako Verification Guidelines
6. Changing Your Coinhako Email Address

If you require further information do not hesitate to contact us here or stay tuned to our Blog for the latest updates.