Facing issues on our platform and want to get help from our support team?
Here’s what you should know about our customer support services:
We do not provide any additional support anywhere else.
For the quickest resolution, do provide sufficient details regarding the issue you are facing and attach screenshots wherever possible.
While our channels like Facebook and Twitter are always open for you to message us your feedback and concerns, for security and privacy purposes we DO NOT attend to any account-related questions there.
Other existing Coinhako channels like Telegram and Linked In, will only be used for disseminating information and updates about our products.
Please note that Coinhako does not provide any support apart from our online ticketing system. For security reasons. do not provide phone support, face-to-face or any further alternative channels.
In any event that you are approached by anyone claiming to be part of our support staff, please refrain from giving out your personal information as they are likely to be scammers. We will only be contacting you using our official email firstname.lastname@example.org.
Should you require any information about our company and/or services, please visit our Information Page which contains all the relevant information.
If you require further support, kindly email our support team here. We will try our best to get in touch within 48 hours.
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