Interbank deposits are checked and processed from 10am - 4pm, GMT +8, on business days and can take up to as long as 1 business day to be credited to your account.
If your deposits requests have not been credited to your account within the stated timeframe, please contact our support team at email@example.com. Kindly attach a screenshot of the transaction and its details to help us expedite the process for you.
For information on how to make an inter-bank transfer to Coinhako, kindly refer to this page.
Unique Deposit Code Delays
Do not forget to indicate your Unique Deposit Code in the 'Comment/Description' Section of your bank's transfer process to avoid any delays in deposit timings.
The Unique Deposit Code allows us to process your deposits quicker. Deposit requests that do not have reflect the Unique Deposit Code, are more than likely to experience delays
If you had forgotten to key in the Unique Deposit Code, please inform our support team at firstname.lastname@example.org.
The code can be found just above the bank account details, on the same page.