Deposit processing time
Interbank deposits are processed at 10am and 4pm, GMT+8, on business days and can take up to 1 business day to be credited to your account.
The reasons may delay your deposit
1. You forget to enter Your Unique Deposit Code in the 'Comment/Description' Section.
2. The deposit bank account details are not entered properly.
3. The words like Bitcoin / Cryptocurrency / Coinhako are entered when you make the transfer.
4. Funds transferred from a bank account that does not match your submitted identity card / passport name or from a joint bank account.
What to do?
If your deposit has not been credited to your account within the stated timeframe, please contact our support team here.
Kindly attach a screenshot of the transaction and its details to help us expedite the process for you.
For information on how to make an inter-bank transfer to Coinhako, kindly refer to this page.
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